Question 1

How quickly can you fix my broken springs?

Accepted Answer

In most cases, we can repair broken garage door springs the same day you call. Our technicians keep a full inventory of springs for all major brands in their service vehicles. For emergency situations, we offer 24/7 service and can typically arrive within 1-2 hours. Standard appointments are usually available within 24 hours. We understand that a broken spring means your garage door is inoperable, which is why we prioritize these repairs.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break primarily due to wear and fatigue. Standard torsion springs are rated for approximately 10,000 cycles (one cycle = one open and one close). For a family using their garage door 4 times daily, that's about 7 years of use. Other factors include: rust and corrosion from humidity, improper spring size for the door weight, lack of maintenance and lubrication, extreme temperature fluctuations, and manufacturing defects. Regular maintenance can extend spring life by up to 50%.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We partner with several financing providers to offer plans with competitive interest rates and terms ranging from 12 to 60 months. Many customers qualify for 0% APR promotional periods. We also offer senior and military discounts. During your free estimate, our technician can discuss all available financing options and help you find a payment plan that fits your budget. A new garage door is an investment that can increase your home's value by up to 4%.

Question 4

What types of garage doors do you install?

Accepted Answer

We specialize in traditional garage doors but offer a complete range of styles including traditional raised panel, carriage house, contemporary/modern, and custom designs. Materials include insulated steel, aluminum, fiberglass, and wood. We're factory trained on all major brands including Clopay, Amarr, Wayne Dalton, and CHI. Each installation includes a 2-year warranty on labor and we only use manufacturer-certified parts.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, though twice yearly is ideal—once in spring and once in fall. Regular maintenance includes: inspecting and tightening all hardware, lubricating moving parts, checking spring tension and balance, testing safety sensors and auto-reverse, inspecting cables for wear, and adjusting track alignment. This preventive care can extend your garage door's lifespan by years and help avoid costly emergency repairs.

Question 6

Do you provide warranties on your work?

Accepted Answer

Absolutely. We provide a comprehensive 2-year warranty on all labor and installation work. This covers any issues related to our workmanship. Additionally, all parts and materials come with their own manufacturer warranties, which typically range from 1 year to lifetime depending on the component. Springs, for example, usually have 3-year warranties while garage door openers often come with 5-year or longer coverage. We stand behind every job we complete.

Frequently Asked Questions